All KBS engineers are geographically based throughout the province to provide optimum coverage for all equipment in the field. They are dedicated to the maintenance of Ricoh equipment and carry stock of frequently used spare parts in their vehicles and these are regularly restocked and reviewed to ensure that the selection of parts best reflects the machines within the particular engineer's geographical area. These engineers ensure familiarity with the users, locations, and security procedures.

Under the Buying Solutions Framework we are able to provide an average maximum response time of 4 hours, and a machine uptime of 98%.

The Account Manager will be able to ensure that the Customer is up to date with the technology on the products ordered and that training is provided throughout the duration of the contract. The Account Manager will also be able to advise regarding product development and upgrading equipment where appropriate.