To all our customers, partners and employees,

We are clearly in unprecedented and troubling times. At KBS Group, we know from more than three decades of business that supporting all of you is always important but particularly so in the most challenging of times.

In the last week, I’ve found myself fielding questions that a month ago I couldn’t have imagined I’d be answering. We’re all in uncharted waters together. We recognise that COVID-19 has created a rapidly changing and uncertain environment, so I’m personally reaching out to thank you for the trust you’ve placed in KBS Group and to assure you that we are and will continue to be open for business. We intend to ensure you have everything you need from us as we all work through the challenges in front of us.

Our executive management team is implementing our business continuity plans and we are doing our part to help slow the spread of COVID-19 by implementing travel restrictions, virtual meetings and work-from-home plans. We are also taking preventative measures to keep our employees and their families, our customers and partners as safe and protected as possible.
A summary of our business continuity plan is as follows:

KBS group is a Managed Service provider and has developed and maintained disaster recovery plans for many years. As COVID-19 has been declared a pandemic, we have reviewed our existing plans and operations to ensure we are prepared to continue operations and not just respond to a disaster. Employees are equipped to work remotely, and we have confirmed that our systems have the capability of supporting the potential load should it become a requirement for them to do so. We are also encouraging 1st fix initiatives that will reduce the need for us to visit you on site, where this is required – employees will follow guidelines from Public Health and the World Health Organisation.

Our phone systems and operational infrastructure will be uninterrupted. Calls placed to our support teams will be routed to the appropriate individuals regardless of where they are physically located, and our professional services team will continue business-as-usual, as they are accustomed to working remotely. Therefore, we foresee no adverse impact. Similarly, our sales, marketing and back office staff can work in an office or remotely. Potential disruptions may arise as a result of customer policies prohibiting us to perform work remotely or to conduct face-to-face meetings, and video conferencing may not be a sufficient alternative. In any event we will necessarily follow local, regional and national government guidelines globally.

We encourage good hygiene and health standards amongst our employees, staff are provided with ample hand washing facilities and sanitising gels, we have also installed hand-gels at entrances and have limited access points to facilities. We have also implemented cleaning rotas in communal areas or areas of frequent use such as door handles, lift buttons, photocopiers and telephones.

We have addressed risk assessment across our third-party courier providers who are all working closely and following guidance of Public Health England and the World Health Organisation to minimise risks to customers and employees at work.

We are confident in our ability to deliver the quality support you expect from KBS group. As the COVID-19 situation continues to evolve, we’ll be here to help. Please reach out to your KBS contact if there is anything, we can do to support you.

Thank you for being part of the KBS community and for your continued support and trust in us.

Take care of yourself and each other during these difficult times.

Best regards,

John Cunningham
Managing Director – KBS Group  

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