To help us do that effectively, please remember to include as much of the following information when you log a support ticket: 

  • Your name and company name. 
  • The product or service you are having problems with. 
  • The nature of the query/issue being reported. 
  • How many people are being affected by the issue. 
  • Whether this problem has occurred before. 

Ticket Priorities

To ensure we can respond to the most important issues more quickly, we use the ITIL framework to prioritise support tickets.