KBS Group

The Role – IT Sales Support Coordinator

Description As IT Sales Support you will have a key role in the coordination and support for the IT Account Managers as they align the service offerings and business development strategy across the IT Managed Services space. You will have the opportunity to help develop and grow the business base, working with internal and external resources to achieve business objectives ensuring maximum return on investment and business goals as achieved.

Key Area of Responsibility:

  • To process quotations and contracts/agreements in support of the Account Management and Finance Team
  • Inputting data into the CRM system with precision and accuracy
  • Establishing yourself as a go-to-person responding to internal and external queries as they arise
  • Supporting the finance team for renewable billing and agreements
  • Supporting the project and service desk teams through end user and customer engagement
  • Support project deployment when needed
  • Preparing Databases of new business opportunities and following up as required.
  • Work with existing tools and platforms to automate relevant marketing activities as well as using tools to nurture prospects at various stages of the campaign cycle.
  • Responsible for new sales leads and business development opportunities
  • Appointment creation for Sales Development Teams
  • Implement and execute email campaigns to nurture leads and customers
  • Monitoring ongoing campaigns, assigning leads and tracking success
  • Help develop / coordinate /assist with copy for all marketing collateral, campaign assets, communications for company campaigns and communications.
  • Work with stake holders and 3rd parties to manage events, customer workshops and communications.
  • Engagement for customer feedback
  • Assist with pre project engagements and post project engagements.
  • Manage budgets and KPIs across the role including metrics for all activities
  • Develop relationships with key stake holders, both internal and external

About You:

Skills & Qualifications

  • 1 year + experience within a B2B marketing organisation
  • Must be dynamic, capable, hardworking, confident with the ability to work as part of a team whist managing own workload
  • Excellent telephone manner and customer relation skills
  • Good attention to detail and high level of accuracy
  • Strong problem-solving abilities
  • Experience with Online Lead Funnels (generation, nurturing, scoring and conversion);
  • Familiarity with Microsoft 365
  • Experience of customer acquisition

Key Measures/Targets:

  • Role will be KPI and target driven
  • Role development scheme
  • Performance Bonus & Commission

Send your CV to contactus@kbsgroup.co.uk quoting ref: IT Sales Support Coordinator/Sep2022